Senior Technical Support Executive

We are looking for a customer\-focused and technically skilled Senior Technical Support Executive to join our IT Service Desk team. In this role, you will provide first\-level technical support, troubleshoot user issues, manage service requests, and ensure timely resolution of incidents while delivering an excellent customer experience.

Key Responsibilities

• Provide technical support via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve user issues related to Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, VPN, and network connectivity.
• Handle account management tasks including password resets, account unlocks, and Active Directory administration.
• Manage incidents and service requests, ensuring accurate documentation and timely updates.
• Escalate complex issues when required and follow established support processes.
• Meet service level agreements (SLAs) and maintain high customer satisfaction.
• Collaborate with team members to improve service delivery and knowledge sharing.

Required Skills \& Experience

• 12–18 months of experience in IT Service Desk, Technical Support, or Helpdesk environments.
• Hands\-on experience with Active Directory, Azure AD, Microsoft 365, Exchange Administration, Outlook, Teams, SharePoint, and OneDrive.
• Good understanding of Windows operating systems, Microsoft Office applications, and mobile device troubleshooting (iOS and Android).
• Basic networking knowledge including TCP/IP, VPN, and network troubleshooting.
• Strong analytical, problem\-solving, and customer service skills.
• Excellent verbal and written communication skills.
• Ability to multitask and work effectively in a fast\-paced environment.

Preferred Qualifications

• Understanding of ITIL practices and service management processes.
• Experience working in a 24x7 support environment.

What We're Looking For

• Customer\-focused mindset with strong ownership and accountability.
• Ability to work independently and as part of a team.
• Proactive, flexible, and self\-motivated approach to problem solving.
• Willingness to work rotational shifts.

Education \& Experience

• Graduate in any discipline.
• 12–18 months of relevant IT support or Service Desk experience.

Pay: Up to ₹700,000\.00 per year

Work Location: In person