Service Desk Engineer

• *Job description:**

• *Interview Date:** 5th June,2026

• *Interview mode: Face\-to\-face**

• *Location: Bengaluru**

• *Job Summary**

We are looking for a **Service Desk Engineer** to join our team and act as the critical link between clients and our systems/applications. The role involves interacting with clients to understand their technical concerns, troubleshooting issues, and ensuring the smooth functioning of applications while delivering a seamless user experience.

The ideal candidate should have strong communication skills, basic technical troubleshooting knowledge, and the ability to handle client issues effectively while maintaining service quality.

• *Roles \& Responsibilities**

• Provide **technical support to clients** by resolving application and system\-related issues.
• Build knowledge of internal systems and processes while supporting the team.
• Participate in **problem\-solving discussions** and assist in identifying solutions.
• **Troubleshoot and resolve client issues** in a timely and efficient manner.
• Maintain proper documentation of incidents through **ticketing systems**.
• Collaborate with internal teams to **enhance service delivery and client satisfaction**.
• Ensure all client interactions are handled professionally and efficiently.

• *Professional \& Technical Skills**

• *Must Have Skills**

• Knowledge of **Service Desk Management**
• Basic understanding of **IT support processes**
• Good **communication and customer handling skills**

• *Good To Have Skills**

• Experience in **Service Desk Voice Support**
• Familiarity with **ticketing tools and service management systems**
• Understanding of **client relationship management**

• *Eligibility Criteria**

• **Experience:** 0–1 year in Service Desk / IT Support
• **Education:** Minimum **15 years of full\-time education (Graduate)**
• Strong analytical and problem\-solving skills
• Ability to interpret and resolve client issues effectively

• *Shift \& Benefits**

• **Night Shift Allowance**
• **Cab Facility Provided**
• Opportunity to work with a **global support team**

Pay: ₹24,000\.00 \- ₹27,200\.00 per month

Work Location: In person