SME - System Database ( DA1 )

Job Description

• *Education Qualification :**

Any Graduate (Engineering / Science)

• *Certification :**

Technology \| Cloud Associate Certification, MSSQL Certification

Skills required are

Proactive monitoring: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket

Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or KB for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.

Process:

• Prepare RFCs and represent RFC in the CAB for approval of changes. Assign approved changes to L2 group to implement them
• Conduct repeat incident analysis to identify proactive problem tickets and work on the permanent fix for the issues
• Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.�
• Prepare a detailed shift handover report for the next shift engineer
• Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

MS SQL

• Performs database space/health monitoring tasks.
• Handles user access requests and simple permission changes.
• Supports routine backups and job failure resolution.
• Executes DBCC checks under direction.
• Assists L1 engineers in troubleshooting.

Azure SQL DB

• Familiar with Azure SQL connectivity models and networking basics.
• Understands service tiers, DTU/vCore models.
• Basic knowledge of Azure Monitor and Alerts.

Location

IND\-KA\-Bengaluru\-Ecospace1B\-ML

Created On

18\-Mar\-2025