Support Engineer

Job Summary

We are seeking a skilled and customer\-focused IT Helpdesk Support Technician to provide Level 1 \& 2 IT assistance .Level 1 and Level 2 technical

Key Responsibilities:\-

Provide first and second\-level technical support to users via phone, email etc.\- Working on Service requests and resolving them in a timely manner.\- Diagnose and resolve hardware, software, and network issues.\- Install, configure, and maintain computer systems and applications.\- Escalate complex issues to higher\-level support teams when necessary.\- Document support activities and maintain accurate records in the ticketing system.\- Assist with onboarding and offboarding of employees including account setup and equipment provisioning.\- Ensure compliance with IT policies and procedures.

Qualifications:\-

Associate's degree in Information Technology or related field (Bachelor's preferred).\- 1\-3 years of experience in IT support or helpdesk role.\- Proficiency in Windows operating systems.\- Familiarity with Active Directory, Office 365, and remote desktop tools.\- Strong problem\-solving and analytical skills.\- Excellent verbal and written communication skills.\- Ability to work independently and as part of a team.Working Conditions:\- Full\-time position with standard office hours (8AM – 5PM PST).\- May require occasional evening or weekend work for a process requirement or emergencies.

Qualifications

Bsc(cs)

Range of Year Experience\-Min Year

1

Range of Year Experience\-Max Year

3

• *Support Engineer \| Infinite Computer Solutions**

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