System Analyst - Helix/BMC/ITSM

• *Job title: System Analyst**

• *Location: Mumbai**

• *Role Details:**

• Setting up and customizing helix modules (IPC, SR and KB to align with business processes.
• Defining and designing automated workflows, approval processes and escalation rules within the helix system.
• Issue debugging and fixing of BMC Helix ITSM
• Ability to build DWPCAT workflow
• Integration of remedy with different applications
• Preparing BO (Business Objects \- Reporting tool) Daily, Weekly, Monthly Reports.
• Having knowledge of spoon job

• *Overall Job Description:**

• Customization of various applications in Helix PWA
• Configuring and customising components of ITSM \- Incident, Problem, Change, Task, SRM, DWP, SLM and CMDB
• Integrating helix with other system like ticketing tools, asset management system and monitoring platform.
• Customisation of Helix/remedy forms, Developing workflows, escalations, filters
• Customisation of remedy ARS and ITSM as per customer needs.

• *Education and Work Experience Requirements:**

• *Graduation: Any Degree**

· BMC remedy certified associate.

• *WORK EXPERIENCE**

· Need Skilled resource for ITSM Tool (BMC Helix) with 8\-12 years of experience.

· Experience with database queries

• *Any Specific requirements:**

• Extensive knowledge of Helix/Remedy's ITSM modules (IPC), including Service Request Management, DWP Catalogue and Asset Management
• Should have extensive experience working with BMC Developer Studio
• Should have in depth knowledge on BMC Helix Discovery module
• Should have experience on configuring Hardware Asset management and Software asset management
• Strong understanding of BMC Helix SaaS multi tenancy platform

Pay: ₹2,000,000\.00 \- ₹2,500,000\.00 per year

Benefits

• Provident Fund

Work Location: In person