Team Leader - Operations

• *Company:** Delhivery
• *Department:** Operations / Logistics
• *Location:** Sriperumbudur, Tiruvallur,Sholingur,Arakonam, Kanchipuram,Cuddalore,Neyvelli,Tindivanam
• *Employment Type:** Full\-Time

Job Summary

The Team Leader is responsible for supervising daily courier and logistics operations, managing delivery staff, ensuring timely shipments, maintaining service quality, and achieving operational targets. The role involves coordinating with hub managers, drivers, and warehouse staff to ensure smooth last\-mile delivery operations.

Key Responsibilities

• Supervise and manage delivery executives and warehouse staff.
• Monitor daily pickup and delivery performance.
• Ensure shipments are dispatched and delivered on time.
• Track courier movement and resolve delivery issues promptly.
• Maintain attendance, shift schedules, and team productivity.
• Ensure compliance with company safety and operational procedures.
• Handle customer escalation and service\-related complaints.
• Prepare daily operational reports and performance metrics.
• Coordinate with hub managers and regional operations teams.
• Train new employees on delivery processes and company policies.
• Monitor fuel usage, route efficiency, and delivery turnaround time.

Required Skills

• Leadership and team management skills
• Good communication and coordination abilities
• Problem\-solving and decision\-making skills
• Basic computer knowledge (Excel, logistics software, tracking systems)
• Ability to work under pressure and meet deadlines
• Knowledge of courier/logistics operations preferred

Qualifications

• Bachelor’s degree or diploma in any field preferred
• 2–5 years of experience in logistics, courier, or supply chain operations
• Experience in team handling is an advantage

Key Performance Indicators (KPIs)

• On\-time delivery percentage
• Team productivity
• Shipment accuracy
• Customer satisfaction
• Delivery success rate
• Reduction in operational delays

Working Conditions

• Rotational shifts may be required
• Field and warehouse coordination involved
• Weekend or holiday operations based on business needs

Pay: ₹18,000\.00 \- ₹27,000\.00 per month

Work Location: In person