Technical Support Executive

Job Summary

We are looking for a proactive and responsible Technical Support Executive to support our ERP software used by customers for day\-to\-day business operations. The role involves understanding application workflows, handling user queries, troubleshooting issues, and coordinating with the development team to ensure smooth system usage. Support is primarily provided via WhatsApp and phone calls, with email used occasionally. This role is ideal for candidates who are proactive, self\-driven, and comfortable learning independently in a real\-world ERP support environment.

Key Responsibilities

• **Provide first\-level technical support for ERP application users**
• Handle customer support primarily via WhatsApp and phone calls
• **Communicate effectively with users in Malayalam and English** Understand ERP
• modules and business workflows to assist users effectively
• **Identify, analyze, and troubleshoot application\-related issues**
• Validate information using application screens, reports, and available logs
• **Assist in monitoring and troubleshooting Meta (Facebook) Lead Form integrations with the ERP system**
• Coordinate with the development team for bug fixes and enhancements
• **Verify fixes and confirm issue resolution with users**
• Maintain basic records of issues, resolutions, and frequently reported queries

Required skills

• **Basic understanding of software applications and business workflows**
• Strong logical troubleshooting and problem\-solving skills
• **Good verbal communication skills (phone and WhatsApp support is primary)**
• Basic written communication skills
• **Willingness to learn ERP functionality and domain processes**

Language Proficiency

• Malayalam: Fluent verbal communication (primary support language)
• **English: Good verbal and written communication**

Preferred Skills (Nice to Have)

• Exposure to ERP systems or application support
• Understanding of how data flows across modules in business applications
• Basic understanding of third\-party integrations such as Meta/Facebook Lead Forms
• Prior experience handling customer queries or application support

Education \& Experience

• Bachelor’s degree or diploma in Computer Science, IT, or a related field
• 0–1 year of experience in technical support, ERP support, or application support
• Freshers with relevant academic projects or internships may also apply

Work Location: In person