voice process at eGrove Systems Pvt. Ltd — Noida | Apply 2026 | 3rangaE
voice process
eGrove Systems Pvt. LtdUP, IN1d ago Full-timevia indeed
Job Description
- *Job Title:** Voice Process Executive / Customer Support Executive
Handle inbound and/or outbound customer calls, provide information, resolve customer queries, and ensure a positive customer experience.
- Answer incoming customer calls professionally.
- Make outbound calls when required.
- Resolve customer inquiries, complaints, and requests.
- Provide accurate information about products, services, or processes.
- Maintain records of customer interactions in CRM systems.
- Follow company policies and quality standards.
Escalate complex issues to the appropriate team.
Meet performance metrics such as call quality, customer satisfaction, and productivity targets.- Excellent verbal communication skills.
- Good listening and problem\-solving abilities.
- Basic computer knowledge.
- Customer service orientation.
- Ability to work in shifts (if required).
- Fluency in English and/or regional languages.
- 12th Pass / Diploma / Graduate (depending on company requirements).
- Freshers and experienced candidates may apply.
- Prior BPO/Call Center experience is an advantage.
- Fresher: ₹2–4 LPA
- Experienced: ₹4–8\+ LPA (depending on company and skills)
Pay: ₹15,000\.00 \- ₹17,000\.00 per month
Benefits
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Noida
- Posted
- 1d ago
- Source
- Indeed