As a Chat Support Executive at Aress Software & Education Technologies, you will provide real-time written customer assistance via live chat platforms. Your core duty is to resolve queries, technical problems, and complaints with speed and accuracy to maximize customer satisfaction. This requires maintaining professional written communication, accurately recording each interaction in CRM systems, and appropriately escalating unresolved or complex issues. The position demands effective multi-tasking, as you will manage several simultaneous chat sessions while upholding quality standards. You will aim for first-contact resolution by diagnosing issues and guiding customers through product features or services in a helpful, timely manner. Meticulous documentation supports service consistency and future reference, making this role essential for seamless customer experiences.
Aress Software & Education Technologies · MH, IN