SARA INFOTECH is recruiting Customer Service Associates to handle inbound and outbound calls for its US-based clientele. The role demands excellent verbal English communication with a neutral or easily understandable accent, along with strong listening and analytical problem-solving skills. You will document all interactions diligently within the CRM system and must be prepared to work night shifts aligned with US time zones. Key objectives include meeting specific quality, productivity, and customer satisfaction metrics while maintaining a consistently professional and patient approach. The position is open to any graduate or undergraduate and focuses on individuals who can thrive in a target-driven, voice-based support environment requiring adherence to strict compliance and process guidelines.