The Customer Support Associate at SARA INFOTECH will manage telephone communications with US-based customers, addressing inquiries, complaints, and service requests with professionalism. Key duties include providing accurate product and service information, documenting all interactions in the CRM system, and meeting established quality, productivity, and customer satisfaction benchmarks. Complex issues requiring escalation will be referred to specialized teams. The ideal candidate must possess excellent verbal English skills with a neutral or easily understandable accent, strong listening and problem-solving abilities, basic computer knowledge including typing proficiency, and the flexibility to work night shifts aligned with US time zones. A patient, customer-focused attitude is essential. Qualifications include any graduate or undergraduate degree.