SARA INFOTECH is looking for a Process Associate to join its international voice process team in Tamil Nadu. The core responsibility is handling customer calls for a US-based client, requiring you to work during US shift timings, which typically means night shifts in India. You will manage inbound and outbound calls, providing accurate information and resolving customer queries with efficiency. Adherence to communication scripts for various topics is necessary, alongside meticulous documentation of all call details as per standard operating procedures. A primary goal is to consistently maintain high customer satisfaction scores. Unresolved issues must be escalated promptly to the relevant departments. The crucial requirement is excellent verbal English communication skills and a willingness to work the non-standard hours associated with international processes. This is a voice-based role demanding clarity, patience, and a problem-solving mindset.
SARA INFOTECH · TN, IN