Customer Relationship Manager (CRM) Sales

• *WE ARE HIRING \| CRM – SALES**
• *Berkley Škoda \| Panchkula**

• *Customer Relationships. Sales Excellence. Stronger Business Connections.**

Berkley Škoda is looking for a proactive, customer\-focused and result\-oriented **CRM – Sales Professional** with strong experience in automobile dealership CRM operations, customer engagement, lead management and sales coordination.

We are seeking an individual who can effectively manage the customer journey, ensure timely follow\-ups, drive lead conversions, resolve customer concerns and strengthen the overall customer experience.

• *KEY RESPONSIBILITIES**

• **Sales CRM Management:** Manage end\-to\-end sales CRM activities, ensuring proper tracking and monitoring of customer enquiries, prospects and sales follow\-ups.
• **Lead Management:** Monitor and manage marketing\-generated leads, ensuring timely allocation, follow\-up, tracking and conversion.
• **Customer Engagement:** Maintain regular interaction with prospective and existing customers to ensure a seamless and professional customer experience.
• **Complaint Resolution:** Handle customer concerns and complaints efficiently, ensuring timely resolution and effective closure.
• **Sales Coordination:** Coordinate with the sales team to monitor enquiry status, follow\-up effectiveness, test drives, bookings and retail conversions.
• **CRM Reporting \& MIS:** Prepare daily, weekly and monthly CRM reports, sales funnel reports, lead ageing reports and performance dashboards.
• **Data Management:** Maintain accurate customer databases, lead records and CRM documentation.
• **Marketing Coordination:** Track campaign responses, monitor digital and marketing leads, and evaluate lead quality and conversion performance.
• **Process Excellence:** Ensure CRM discipline, improve response times and strengthen customer relationship management processes.

• *CANDIDATE PROFILE**

• Graduate / MBA in Marketing, Business Administration or a relevant discipline.
• **4–5 years of relevant experience in Sales CRM, preferably with an automobile dealership.**
• Strong understanding of automobile sales processes and dealership CRM operations.
• Excellent command over MS Excel, MIS reporting, data analysis and CRM systems.
• Strong customer interaction, communication and relationship management skills.
• Experience in handling customer complaints and ensuring effective closure.
• Hands\-on experience in marketing lead management, lead tracking and follow\-up monitoring.
• Highly organised, detail\-oriented and capable of coordinating with multiple teams.

THE IDEAL CANDIDATE

Someone who is passionate about customer experience, understands automobile sales dynamics, has strong analytical capabilities and can ensure that no customer enquiry or concern goes unattended.

POSITION DETAILS

• **Designation:** CRM – Sales
• **Organisation:** Berkley Škoda
• **Location:** Panchkula, Haryana
• **Experience:** 4–5 Years
• **Department:** Sales / Customer Relationship Management

APPLY NOW

If you have the experience, customer\-first mindset and analytical skills to strengthen our sales CRM function, we invite you to become a part of Berkley Škoda.

• *Be the connection between customer satisfaction and sales success!**

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Work Location: In person