Customer Support Executive – E-commerce Seller Support

Customer Support Executive – E\-commerce Seller Support

• *Location:** Pune, Maharashtra
• *Job Type:** Full\-Time
• *Work Mode:** Work from Office
• *Monthly CTC:** ₹30,000 – ₹32,000
• *Experience:** 6–12 Months Preferred
• *Working Days:** 5\.5 Days per Week
• *Shift:** Rotational Shifts

Job Overview

We are looking for customer\-focused and detail\-oriented professionals to join our E\-commerce Seller Support team in Pune.

The selected candidates will be responsible for assisting e\-commerce sellers with account\-related queries, operational concerns, and process\-related support. The role requires good communication skills, problem\-solving abilities, and the ability to follow established procedures while maintaining service quality.

Candidates with prior experience in customer support, chat support, international customer service, or e\-commerce operations are encouraged to apply.

Key Responsibilities

• Handle seller queries through designated customer support channels.
• Provide accurate information and appropriate solutions to seller concerns.
• Assist sellers with account\-related and operational queries.
• Follow established standard operating procedures and process guidelines.
• Maintain accurate records of customer interactions and case resolutions.
• Coordinate with internal departments to resolve operational issues.
• Escalate complex cases to the appropriate teams when required.
• Maintain expected quality, productivity, and service standards.
• Follow company policies and applicable data protection guidelines.

Eligibility Criteria

• 6–12 months of relevant work experience is preferred.
• Good written and verbal English communication skills.
• Strong comprehension and problem\-solving abilities.
• Basic computer knowledge and familiarity with digital platforms.
• Ability to understand and follow process guidelines.
• Previous experience in customer service, chat support, international support, or e\-commerce operations will be an advantage.
• Willingness to work in rotational shifts.
• Must be comfortable working from the office in Pune.

Salary and Benefits

• Monthly CTC: ₹30,000 – ₹32,000\.
• Two\-way cab facility for eligible shifts, subject to company policy.
• Full\-time employment opportunity.
• Other benefits as per company policy.

• *Salary Note:** The mentioned compensation is CTC. Actual in\-hand salary will depend on the final compensation structure and applicable deductions.

Work Schedule

• 5\.5 working days per week.
• Rotational shifts.
• Rotational weekly offs.
• Work from office in Pune, Maharashtra.

Interview Process

The selection process will include the following rounds

• HR Interview
• Communication Assessment
• Operations Interview

How to Apply

Interested candidates can share their updated resumes using the contact details below.

• *Email:** priyanshu@medhbs.com
• *Contact Number:** 7547072426

Pay: ₹30,000\.00 \- ₹32,000\.00 per month

Work Location: In person