Front Office Team Leader

A Front Office Team Leader supervises daily reception or hotel front desk operations, ensuring high\-quality guest service, managing staff scheduling, and resolving inquiries. They act as a role model, training employees to meet company standards and improving operational efficiency in a fast\-paced environment.

• *Key Responsibilities**

• **Team Supervision \& Leadership:** Train, mentor, and motivate front desk staff, assigning daily duties and managing schedules to ensure optimal coverage.
• **Guest Service Excellence:** Act as the primary point of contact for resolving guest concerns, handling complaints professionally, and ensuring a welcoming, efficient, and memorable check\-in/check\-out experience.
• **Operational Management:** Oversee the smooth functioning of the front desk, ensuring compliance with hotel policies, security protocols, and accurate billing procedures.
• **Operational Efficiency:** Coordinate closely with housekeeping, maintenance, and security departments to ensure room availability and guest comfort.
• **Reporting \& Administration:** Handle administrative tasks, manage inventory of office supplies, and prepare reports for management regarding daily activity, occupancy, or incidents.

• *Required Skills \& Qualifications**

• **Experience:** Proven experience in a front desk, receptionist, or hospitality supervisory role (often 2\-3\+ years).
• **Communication:** Strong written and verbal communication skills.
• **Technical Skills:** Proficiency in PMS software (e.g., Opera) and Microsoft Office.
• **Leadership:** Proven ability to lead, delegate, and work under pressure in a fast\-paced environment.
• **Education:** Bachelor’s degree in Hospitality Management or related field is often preferred.

• *Key Competencies**

• Customer focus and proactive guest service.
• Excellent problem\-solving and decision\-making skills.
• Ability to work in a multi\-cultural team.

Job Types: Full\-time, Permanent

Pay: ₹9,521\.51 \- ₹24,000\.00 per month

Benefits

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate

• Calangute, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

• What is your current inhand ?

Experience

• front office associate: 1 year (Preferred)

Language

• English (Required)

Location

• Calangute, Goa (Required)

Work Location: In person