Human Resource & Admin, Assistant Training Manager

#### **Job Description:**

The Assistant Training Manager is responsible for supporting the planning, coordination, implementation, and evaluation of learning and development initiatives across the hotel. The role focuses on enhancing employee skills, service excellence, leadership development, and compliance training to ensure exceptional guest experiences and operational excellence. The position works closely with department heads to identify training needs, facilitate learning programs, and monitor training effectiveness.

Major Responsibilities

Assist in preparing and executing the annual Learning \& Development calendar aligned with business objectives.

Conduct induction and orientation programs for all new employees and ensure smooth onboarding.

Facilitate training programs on hospitality service standards, guest experience, grooming, communication skills, SOPs, and behavioral competencies.

Coordinate with Heads of Departments (HODs) to identify departmental training needs and develop customized learning solutions.

Maintain accurate training records, attendance, certifications, assessments, and monthly training reports.

Evaluate training effectiveness through feedback, assessments, observations, and performance improvements, and recommend corrective actions.

Ensure completion of all mandatory compliance training, including Fire \& Life Safety, Food Safety, Hygiene, POSH, Health \& Safety, and statutory requirements.

Support leadership development initiatives, cross\-training, succession planning, employee engagement activities, and departmental trainers.

Monitor employee grooming standards, service etiquette, and adherence to brand standards through regular audits and coaching.

Coordinate with external training partners and institutes whenever specialized training programs are required.

Qualifications

Bachelor's Degree in Hotel Management, Hospitality Management, Human Resources, Business Administration, or a related field.

Certification in Training, Learning \& Development, or Train\-the\-Trainer will be an added advantage.

#### **Job Expectations:**

Key Skills

Excellent presentation and facilitation skills

Strong communication and interpersonal abilities

Knowledge of hospitality service standards

Training Needs Analysis (TNA)

Learning Management \& Training Coordination

SOP Development and Implementation

#### **Minimum Qualification:**

Bachelor's Degree in Hotel Management, Hospitality Management, Human Resources, Business Administration, or a related field

#### **Minimum Job Experience:**

4–6 years

#### **Reporting to:**

Director HR

#### **Travel:**

NA