Human Resource & Admin, Training Executive

#### **Job Description:**

The Training Executive is responsible for planning, coordinating, and delivering training programs that enhance employees' knowledge, skills, and service standards across the organization. The role supports employee onboarding, operational training, compliance programs, and continuous learning initiatives to ensure exceptional guest experiences and adherence to brand standards.

Major Responsibilities

Conduct induction and orientation programs for all new employees and ensure a smooth onboarding experience.

Coordinate and deliver training programs on customer service, grooming standards, communication skills, SOPs, product knowledge, and hospitality service excellence.

Assist Heads of Departments (HODs) in identifying training needs and preparing departmental training calendars.

Maintain training records, attendance, assessments, certifications, and employee training history.

#### **Job Expectations:**

Key Skills

Training delivery and facilitation

Presentation and public speaking skills

Excellent communication and interpersonal skills

Hospitality service standards

Employee onboarding and induction

Training Needs Analysis (TNA)

SOP implementation

#### **Minimum Qualification:**

Bachelor's Degree in Hotel Management, Hospitality Management, Human Resources, Business Administration, or a related field

#### **Minimum Job Experience:**

2–4 year

#### **Reporting to:**

Director HR

#### **Travel:**

N/A