Technical Executive

Job Description – Technical Executive (Customer Handling)

Department: Team Hug

Designation: Technical Executive

Industry: Real Estate / Construction

Experience: 2\+ Years

Location: Chennai – DAC Developers Private Limited

Job Summary

We are looking for a proactive and customer\-focused Technical Executive to handle customer technical queries, coordinate with project and site teams, and ensure timely resolution of customer concerns related to construction, quality, and handover activities.

Key Responsibilities

• Handle customer queries and concerns related to construction progress, technical specifications, and project deliverables.
• Coordinate with Site Engineers, Project Managers, and QA/QC teams to resolve technical issues raised by customers.
• Conduct site visits and inspections whenever required to understand and address customer concerns.
• Explain technical aspects of the project, including construction details, materials, specifications, and quality standards.
• Follow up with internal teams to ensure timely closure of customer complaints and service requests.
• Maintain proper records of customer complaints, technical clarifications, site observations, and resolution status.
• Support customers during pre\-handover inspections and coordinate snag rectification activities.
• Ensure effective communication between customers and internal project teams.
• Provide regular updates to customers regarding the status of their technical concerns.
• Ensure customer satisfaction through timely follow\-ups and professional communication.

Required Skills

• Good technical knowledge of building construction and real estate projects.
• Strong customer\-handling and communication skills.
• Ability to coordinate with multiple departments and resolve customer issues.
• Knowledge of construction drawings, specifications, and quality standards.
• Good problem\-solving and follow\-up skills.
• Proficiency in MS Office and documentation.
• Ability to handle customer escalations professionally.

Educational Qualification

\- Diploma / B.E. in Civil Engineering or a related technical discipline.

Experience

• Minimum 2 years of experience in technical support, customer handling, CRM, or construction\-related activities.
• Experience in the real estate or construction industry will be preferred.

Contact Person : Jayavani G

Contact Number : 95000 34953

mail id : jayavani@dacdevelopers.com

• *Direct walk in from : 04th Nov to 21 Nov 2026\.**

Timing : 10 to 4pm

• *Venue Details: Plot No A, Tiruvallur Street Tambaram West, Kadaperi, Chennai, Tamil Nadu 600045**

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person