Technical Support Executive

• **TECHNICAL SUPPORT EXECUTIVE***

• Provide technical support and assistance to customers through multiple channels, including phone, email, chat, remote sessions, and ensuring timely resolution of customer queries and technical issues.
• Diagnose, troubleshoot, and resolve software, networking, hardware, and application\-related problems by identifying root causes and implementing effective solutions to minimize downtime and enhance customer satisfaction.
• Install, configure, upgrade, and maintain software applications, operating systems, and IT equipment according to customer requirements and company standards.
• Conduct product demonstrations and customer training sessions to ensure effective product usage and improve customer understanding.
• Monitor, track, and manage customer support requests, ensuring proper documentation, follow\-up, and timely resolution.
• Escalate complex technical issues to relevant teams and coordinate with internal departments to ensure effective problem resolution.
• Maintain accurate records of technical issues, troubleshooting steps, resolutions, and customer interactions.
• Ensure excellent customer service by maintaining professional communication and delivering a positive customer support experience.

• *Desired Candidate Profile**

Freshers/Experienced with DIPLOMA/BCA/MCA preferred

Should Have Good Knowledge About Computer Systems basics

Customer focus and being attentive.

Good communication skill in English and Hindi.

Job Types: Full\-time, Permanent, Fresher

Salary: ₹12,000\.00 \- ₹30,000\.00 per month

• *Benefits:**

Cell phone reimbursement

Food provided (lunch)

ESI AND PF

Paid time off

Schedule:Day shift

Job Types: Full\-time, Permanent

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement
• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Education

• Bachelor's (Preferred)

Experience

• Technical support: 1 year (Preferred)

Work Location: In person