Tele Caller Executive

• *Location: \- Kochi, Head Office**

• *Role: \- Leads**

• *Employment type: \- Full\-time**

• *Work Shift: \- General and Afternoon (8:00 AM to 10:00 PM). Number of working days: \- 6 days (week off based on allocated shift)**

• *Roles and responsibilities**

\- Handle inbound and outbound calls from multiple sources and address basic customer queries effectively.

\- Identify and qualify potential leads through calls, emails, and other communication channels.

\- Assist customers in selecting suitable products or services based on their requirements and budget.

\- Direct queries to relevant departments for advanced resolution and ensure timely follow\-up.

\- Assign qualified leads to appropriate branches or departments for further processing.

\- Create and manage client WhatsApp groups, providing timely updates and ensuring seamless communication until project completion.

\- Conduct customer satisfaction surveys to gather feedback and identify opportunities for service enhancement.

\- Handle customer concerns and complaints promptly and professionally, ensuring effective resolution.

\- Manage email and social media communications for updates, offers, and announcements.

\- Build and maintain strong client relationships, ensuring a positive experience across all touchpoints.

\- Prepare reports and summaries based on customer satisfaction data to support team performance improvement.

\- Schedule appointments and follow\-ups according to client and customer availability.

\- Ensure a professional, smooth, and shareable customer experience that reflects the company’s brand values.

Pay: ₹10,000\.00 \- ₹25,000\.00 per month

Benefits

• Paid sick time
• Paid time off
• Provident Fund

Education

• Bachelor's (Required)

Experience

• Tele calling: 1 year (Required)

Language

• Hindi fluently (Required)

Work Location: In person